From HQ to Store Floor: Become Client Centric by being Employee Centric

What’s going down

When communication stops at HQ, strategy loses its meaning. In this session, Sarah Palisca shows how putting employees at the center turns plans into performance. With more than 20 years of experience in retail operations, communication, and client experience, she will share a practical three-pillar framework that's built to help leaders turn strategy into action by making communication clear, execution consistent, and engagement locally relevant.

Why you should be intrigued

You can’t be client centric without being employee centric. And you can’t engage frontline teams with one-size-fits-all messaging. Sarah Palisca has throughout her career worked at brands like Diesel, Gap, Banana Republic, Levi's and Ralph Lauren. Here she has led global engagement programs, driven double-digit growth through omnichannel integration, and built high-impact internal communication platforms. Having worked from the store floor to C-suite, she brings a unique perspective to connect strategy with execution. In this webinar, she will share actionable insights and hands-on exercises you can apply right away to strengthen communication, build engagement, and help your teams perform at their best.

What you’ll learn

• How to translate HQ strategy into real frontline impact
• Why employee centricity is essential to achieving client centricity
• How to apply a practical three-pillar framework for strategy, execution, and local relevance
• How to engage dispersed teams
• Practical steps to strengthen frontline engagement and performance